FAQ Help Center

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popular questions

Yes, we are glad to work with you in OEM/ODM business. We “TisKaVo”, manufacturing and trading combo. Specialized in offering one-stop solution, help to develop from small business to success.

Yes, we can quote a roughly price according to product or similar product picture (should include the specifications) first.

Sure, we have professional designers, we can design the product according to your thoughts or manuscripts.

The mold belongs to you only. We will not produce or sell products without your approval.

We can help to design the product, design the mold; We will send you the samples to get your confirmation; We can start the mass production in short once receive your order; We can help to purchase the packaging materials according to your requirements; We have package supplier partner, we can help to print the samples and offer the die line file of your package; We can help to pack the products in color boxes and cartons; We can help to offer the shipping mark, barcodes, warning stickers; We can help to offer the product test report; We can help to arrange the shipment; We can help to deal with the issues that might happen from consumers and so on.

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Important Information and Policies

Color Changes

Colors will look different on different screens, so if a color looks a little different on your computer, try it on your phone, and vice versa. The production time of each batch of products is different, and some products will have a slight color change due to different temperatures, but it will not affect the overall color.

Order Packaging

As a wholesale supplier, we do business differently than most retail supply stores. We make every effort to keep costs as low as possible for our customers, and in doing so we have found that each size/quantity of individual bags requires an increase in the price of packing supplies and labor costs. We now provide services sorted by size/quantity/process for a small fee.

Missing Items or Wrong Order

Please check your order once it arrives and if we have made any mistakes please let us know within 7 days of the delivery date. Unfortunately, we do make mistakes, which we will gladly correct if we are promptly notified.

Refunds, cancellations and exchanges

Before your goods are shipped, you can refund and cancel your order at any time, but we will charge a small amount of labor costs according to your order status. If you find that you want to apply for a replacement after receiving the product, you need to send the complete product package back, and you need to pay the shipping fee for sending it back.